Privacy
& Security
Privacy & Security
PriceCloser.com
Web Privacy Policy
Version Effective January 1,
2020
PriceCloser - Web Privacy Policy
A. Who we are
PriceCloser.com is a B2B
focused supplier that is focused on companies who have multiple locations
across the US and procure in many industries. We are based in the state of
Maryland and operates from their main website. (www.pricecloser.com)
Due to the nature of the retail and e-commerce business, PRICECLOSER
is often required to obtain Personal Information from our consumers,
organizational sale customers, affiliates and vendors to successfully operate. PRICECLOSER
recognizes the need to maintain the confidentiality of private, highly confidential
and proprietary information. This Data Privacy Policy ("Policy") will
offer a transparent breakdown of how PRICECLOSER and our strategic partners
protect the confidentiality of the information collected by PRICECLOSER.
PRICECLOSER is a "Data Controller", a legal term which
means we make decisions regarding how and why we collect and use your Personal
Data. As the "Data Controller" we are responsible for ensuring that
your Personal Information is only used for the purposes for which it was
originally collected and in compliance with all applicable data protection
laws. We are also responsible for ensuring that any third party that we
authorize to process the data on our behalf, known as "Data
Processors", also follow these standards and use the data only for these
same reasons.
If you have concerns or
questions regarding this privacy policy, the use and collection of your
Personal Data by PRICECLOSER, or if you require more details on how we collect,
store or use your Personal Information, you can contact our Compliance team
at Compliance
Team.
800-606-6969 or 212-444-6615
This Policy should be read in conjunction with all the PRICECLOSER
Website Terms and Conditions.
B. Changes to PRICECLOSER Privacy Policy
We reserve the right to modify this privacy policy. When we make changes, the
updated policy will be posted here and the revision date will be updated. You
are encouraged to refer back to ensure you are familiar with our most recent
policy updates.
C. Purpose of this policy
This Policy covers PRICECLOSER
and its affiliated Partners. It explains the Legal Basis that PRICECLOSER has
in processing your Personal Data, how and what data we collect about you and
what we do with that data. This policy will also inform you of your data
privacy rights and how you can exercise those rights.
In this policy, when we talk about "Personal Data", we
are referring to any information that relates to you; such as your name, email
address, mailing address, telephone number etc.
When we talk about the PRICECLOSER Platform we mean the PRICECLOSER
websites, www.pricecloser.com
For specific information about Privacy Shield, See Section L
below.
D. The data we collect from you and how we
collect that data
We collect Personal Information from you and any devices
(including mobile devices) you use when you use our Platform, register for an
account with us, provide us information on a web form, update or add information
to your account, participate in a community board discussion chat, or when you
otherwise correspond with us.
The provision of Personal
Information is voluntary, but may be necessary in order to use our Services,
such as setting up an account, conducting a transaction, commenting on a blog
post or reviewing a product.
1. Personal Information you give us when you use our Services or
register for an account with us
• Identifying information such as
your name, addresses, telephone numbers or email addresses when you register
for an account with us.
• Name, telephone number, email
address, mailing address, billing and other information used to process an
order and send you the items you purchased. If needed, information required to
clear customs (such as Tax ID or other identification numbers) and relevant
postage information (such as tracking numbers and tracking updates) can be
provided as well.
• You may also provide us with
other information through a web form, by updating or adding information to your
account, through your participation in blog posts, community discussions, and
chats, or when you otherwise communicate with us regarding our Services.
• You may provide us with your
name and contact information when you register for an event on our website or
in our store.
• Additional information we are
required or authorized by applicable national laws to collect and process in
order to authenticate or identify you or to verify the information we have
collected.
• Note: PRICECLOSER does not
collect credit card or other financial information from you; that information
is collected directly by our trusted third party payment processing partners.
On occasion, for some international customers PRICECLOSER will require bank
account information.
• When selling a used item to PRICECLOSER,
it is required that PRICECLOSER collect a copy of a valid government issued ID.
NOTE: If you give us Personal
Information about someone else, including pictures of them, their name, their
e-mail address, etc., on our social media Platforms, e-views and comments on
our websites, you must do so only if you have that person's consent to provide
us with that information. You should direct them to this policy, so that they
are informed about how we collect, use, disclose, and retain their Personal
Information.
2. Personal Information we collect automatically when you use our
Services or register for an account with us
We collect information about
your interaction with our Services, your advertising preferences and your
communications with us. This is information we receive from devices (including
mobile devices) you use when you access our Services. This information could
include the following: Device ID or unique identifier, device type, ID for
advertising and a unique device token.
Computer and connection
information such as statistics on your page views, traffic to and from the
sites, referral URL, ad data, your IP address, your browsing activity, history
and your web log information.
3. Personal Information we collect using cookies and similar
technologies
We use cookies, web beacons,
unique identifiers and similar technologies to collect information about the
pages you view, the links you click on and other actions you take when using
our Services, within our advertising or email content.
For more information about our
use of these technologies, and how to control them, see section on Cookies
(Section I).
4. Personal Information we collect from third parties
On occasion we might collect Personal Information from third
parties such as tradeshows or email lists to market our products and services
to you. This information is usually limited to name, email address and, rarely,
mailing addresses.
5. Linking to External Websites
PRICECLOSER sites can contain links to external sites and social
media pages including those of photographers, artists, and other contributors. PRICECLOSER
does not assume responsibility and is not liable for your data privacy on any
external sites. Please consult the privacy policy of the site/s).
E. Your personal data rights
Under the GDPR, residents and nationals of the EEU have the
following data rights:
Right to be informed: You have a right to know how and what Personal Data we collect
from you and what we use it for. You will find that information in this policy.
Right to request access: You have the right to request access to the Personal
Data held about you, to obtain confirmation that it is being processed, and to
obtain certain prescribed information about how we process it.
Right to object applies to the processing of your Personal Data where it is
based on Legitimate Interests and where your data is processed for direct
marketing or processed for the purposes of collating statistical
information.
Right to restrict processing or 'block' the use of your Personal
Data, for instance where you believe your Personal Data is not accurate (until
the accuracy can be verified).
Right to Erasure: The right to have your Personal Data erased, also known as
the "right to be forgotten", enables you to request the deletion or
removal of Personal Data where there is no compelling reason for its continued
use. Requests for erasure may be refused in some circumstances such as
where the Personal Data must be retained to comply with a legal obligation or
to exercise or defend legal claims.
Right to rectification: You have the right to request to have your Personal
Data corrected if it is inaccurate and to
have incomplete Personal Data completed in certain circumstances.
The right to data portability allows you to obtain and
reuse your Personal Data for your own purposes across different services; to
move copy or transfer your Personal Data easily from one environment to another
in a safe and secure way without hindrance to usability.
You may exercise your rights in
relation to automated decision making in circumstances which have a legal effect or otherwise
significantly affects you. This right allows individuals in certain
circumstances to access certain safeguards against the risk that a potentially
damaging decision is taken solely without human intervention. In specific
instances, you have the right to request human intervention and an explanation
of the automated decision, and you may be able to challenge that decision.
If you are a resident or national of the European Economic Area
(EEA) and would like to exercise your individual data subject access rights,
please contact our Compliance team using the details at the top of this policy.
F. California Personal Data rights
Under the California Consumer Protection Act, California residents
have the following data rights:
• Right to know about personal
information collected, disclosed, or sold: You have the right to request a list of the
categories of your personal information we have collected and used within the
last 12 months. You are also entitled to receive a) information identifying all
third-party companies to whom PRICECLOSER may have disclosed, within the last
12 months, personal information pertaining to you and your family; and b) a
description of the categories of personal information disclosed. You can also
find a list of the categories of information we collect and disclose about you
elsewhere in our privacy policy. To request a list of the information we
collect about you, send an email to sales@pricecloser.com.
Once the request has been received, you may be asked to provide additional
personal information for verification purposes before your request can be
accommodated.
• Right to request deletion of
personal information: You have the right to request that we delete any personal
information we have collected about you provided we do not need to retain the
information for legitimate business or legal reasons. To request that your
information be deleted from our system, please send an email with your request
to sales@pricecloser.com. Once the request has
been received, you may be asked to provide additional identifying information
for verification purposes before your request can be accommodated.
• Right to opt-out of the sale of
personal information: PRICECLOSER does not sell customer information to third parties.
• Right to non-discrimination for
the exercise of your privacy rights: PRICECLOSER respects and values the privacy rights of our
consumers, and we do not discriminate against customers who exercise their
privacy rights under California law or any other law.
• Authorized Agent: As a California consumer, you
have the right to have someone else make requests for you under the CCPA.
For more general information on
our privacy policies and business practices, please see the rest of our privacy
policy or reach out to sales@pricecloser.com.
G. Legal basis for collecting and processing
data
As part of our GDPR compliance
program, we would like to inform our customers about the legal reasons why we
collect your Personal and Sensitive information. We collect and process your
Personal Information for a range of different business and legal purposes. The
following is detail of how and according to which Legal Basis we use your
Personal Information.
1. Processing necessary to fulfill a sales order/contract and
provision of services
We use your Personal Information to fulfill sales and provide you
with our Services. This includes the following:
• To manage
your registration as a user on the PRICECLOSER Platform. This helps us identify
you as a Platform user, and offers you access to different functionalities, and
a better experience.
• To complete business
transactions and fulfill orders (online or in our store), including providing
your Personal Information to our partners for shipping and tracking
requirements.
• To process payments. We do not
store or capture any credit card information. This information is collected
directly by our payment processing partners. Since this information is
collected from our site and from you, our customer, we would like to inform you
about its collection.
• To provide you with the best
quality of customer service via our chat, email and phone lines.
• To provide you with services
related to the warranty of your purchase, usually provided through our warranty
partners or sometimes directly from the manufacturer of your purchased product.
• To provide you with important
information about your purchased product including any updates or other
manufacturer notices.
• To ask you to review your
purchase, your experience on our Platform and review us as a company.
• To update, confirm and inform
you about events you may have registered for, held in our stores, event spaces
or virtually on our websites.
• To detect, prevent, mitigate
and investigate fraud, or other criminal or potentially prohibited activities.
2. Processing necessary for us to comply with our legal obligations:
We may use your Personal Information to comply with our local laws
and regulations, including:
• To comply with all relevant tax
and financial reporting requirements and regulations.
• To comply with all legal
proceedings.
• To deal with requests from you
to exercise your Data Subject access rights.
• To process information
regarding a crime or offence and support associated proceedings.
• To monitor activities and
safeguard your welfare on our Platform and premises.
• To protect you, ourselves and
our employees through appropriate legal action against third parties who have
committed a criminal act or are in breach of their legal obligations.
3. Processing based on our
Legitimate Interests:
We may use your Personal Data to pursue our Legitimate Interests
where your rights and freedoms do not outweigh those interests. We have
implemented controls to balance our interests with your rights. Our use of your
Personal Data for our Legitimate Interest includes:
• Improving our services; for example, reviewing information
associated with nonfunctioning pages or links, so that we can fix them and give
you a frustration free experience on our Platform.
• Personalize, measure and improve our advertising based on your
activities on our Platform.
• Contact you view email, push notifications on your browser and
mobile app and by SMS/text message to offer you information about your
purchased products, our products, sales, offers and services.
• Measure the performance of our marketing campaigns; for example,
analyzing the open and click rates of an email campaign.
• To serve you better, we may combine the information you provide us
online, in our superstore and through our catalogs to improve your overall
shopping experience; for example, analyzing browsing behavior to create a
better navigation menu so that you need less clicks to get to your product of
choice.
• To improve the content on our website. For example, we may use
cookies to find out which parts of our site or our products are visited most
often.
• Contact you by email, telephone
or SMS, or other equivalent forms of electronic communication, such as push
notifications etc., regarding updates or informative communications related to
the functionalities, products or contracted services, including Platform
security updates, when necessary or reasonable for their implementation.
• To respond to your posts,
comments and provide customer service on our Platform and other social media
platforms, including, but not limited to, Twitter, Facebook, and Instagram.
• To provide customer service to
you via chat and email.
• To measure the performance of our customer service associates.
• To verify product and customer
experience reviews left on the PRICECLOSER website to provide a truthful
assessment of our services and merchandise.
• For the internal management and
audit of business operations and financials.
• We use CCTV monitoring in our
physical locations including our Superstore to prevent criminal activity and
protect you, our customer.
4. Processing based on Consent
With your consent, we may use your Personal Information to:
• Provide you with marketing via
email, SMS/Text message and push notifications on your browser and through our
mobile application.
• Provide you with targeted
advertisements from other parties while you are experiencing our Platform.
• Provide you with targeted
advertisements on third party websites, including our advertisements and those
of third parties.
• Send you our industry leading
catalogs and other printed mailings.
• Allow select partners to
profile your activities on our Platform so that you can have a better
experience on our, their and other third party websites.
• Host educational,
demonstrations and other events in out event spaces, store and online on our
website.
Our partners may use automated
profiling technologies for purposes of serving you more relevant ads and improving
your browsing experience.
H. How and when you can withdraw consent
Data Subjects who are residents and nationals of EEU region are
covered by GDPR, and can withdraw consent from PRICECLOSER at any time.
1. Email Marketing
You can subscribe on every page footer and you can unsubscribe
using the links at the bottom of any of our emails to you.
2. Advertising
We do not allow third parties to track or collect your Personal
Information on our sites for their own advertising purposes without your
consent.
Please note that you can
disable all cookies from your browser settings. However, our websites require
cookies to function and disabling all cookies will limit functionality of the
site, including actions like adding products to a cart, etc.
At this time only customers
assessing our Platform from EEU regions and from Canada can withdraw consent.
3. Push Notifications
You can configure settings for
Push Notifications in your web browser settings for the websites and on the
application settings for the mobile app.
When you visit our Platform, we or our authorized service
providers may use cookies, web beacons, and other similar technologies for
storing information to help provide you with a better, faster, and safer
experience, for advertising purposes.
1. What is a Cookie
A Cookie is a small text file
that a website stores on your PC, telephone or any other device, with
information about your navigation on that website. Cookies are necessary to
facilitate browsing and to make it more user-friendly. They do not damage your
computer and are never used to store your sensitive Personal Information.
The purpose of using cookies is
to improve your web browsing experience, enhance site security, and for
marketing and promotional purposes. Cookies allow us to remember your preferences
(like preferred language and country), estimate patterns of use, and provide
improved search results. We also collect certain technical information from
your computer, like your IP address and the address of a referring web site, if
any. This information will allow us to enhance our site to match your
preferences. This information is used only for the benefit of PRICECLOSER, our
authorized Partners and you, our customer.
You can visit our site without
cookies if you choose to do so. However, please be aware that some features of
the site may not function properly or may be slower if you refuse cookies. To
visit our site without cookies, you can configure your web browser settings.
Please check the browser's help menu to learn how to change your cookie
preferences.
2. Types of Cookies on our Platform
There are several types of
cookies that we may use on our site. These are constantly changing while we
monitor and upgrade our site.
First Party Cookies: These Cookies are set
exclusively by us. We use both session and persistent Cookies.
Third Party Cookies: These Cookies are set by our service providers at our request
while on our Platform. They may be Session or Persistent cookies. These are
cookies that sit out on our Platform and are managed by third parties at our
request, to provide services and improve the customer browsing experience. They
may also be used to detect and prevent fraudulent activity. These cookies
collect data about your activities while on our Platform and may be used to
enhance the setting party's datasets. They can be used to serve advertising to
you on our Platform and other websites.
We do not permit any
third-party content on our Platform with the exception of our authorized
service providers. If you have a concern about our, or our authorized
third-party service providers Personal Data collection, please e-mail Privacy
Team.
3. Purposes for our Cookies:
We use cookies for the following purposes:
Essential Website Operations: these technologies are strictly necessary to
provide you with services available on our Platform, and to use its features
such as adding products to a cart, form submissions, video playback, etc.
Turning these off would result in limited functionality being available on our
Platform.
Performance and Functionality: these technologies are used to enhance the
functionality of our Platform but are not critical to their use. We recommend
you use them, since that would give you the best experience of our Platform.
Analytics: these Cookies collect information that is used in aggregate form
to help us understand how our websites are being used and to help us improve
our Platform and provide you with a better experience.
Advertising: these are technologies, which help us make advertising messages
more relevant to you. They collect behavioral information about your activities
on our Platform and perform functions like preventing the same ad from
continuously appearing, ensuring ads are properly displayed and, in some cases,
relevant to your interests. These cookies may be used to serve ads for our
products or products of third parties on our, or third party websites.
4. Managing
your Cookie consent and preferences
You have the ability to opt out of the use of our Cookies.
Should you wish to turn off all
Cookies, you may do so in your browser's settings.
J. Relationships
and Sharing Information
PRICECLOSER maintains special relationships with a select number
of authorized business partners. For your security or benefit, we may share
information about you and your transactions with other companies for many
reasons, including verification, fraud prevention, government policy
compliance, order fulfillment and warranty purposes. We also may be required to
disclose an individual's Personal Information in response to a lawful request
by public authorities, including meeting national security or law enforcement
requirements.
With your consent, PRICECLOSER shares your information with our marketing
partners who serve advertising, send emails and push notifications, and
distribute catalogs on our behalf.
For more information about the
companies with whom PRICECLOSER shares customer information, please contact us using
the details at the top of this policy.
K. International Transfers of Information
While PRICECLOSER has global reach offering products through our
website, we do not transfer or store Personal Information across geographical
borders, unless it is requested by you, required for the fulfillment of a sale,
the provision of services, or requested by a governing authority.
L. Privacy Shield Frameworks
PRICECLOSER complies with the
EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework as set
forth by the US Department of Commerce regarding the collection, use, and
retention of personal information from European Union member countries and
Switzerland transferred to the United States pursuant to Privacy Shield. PRICECLOSER
has certified that it adheres to the Privacy Shield Principles with respect to
such data. If there is any conflict between the policies in this privacy policy
and data subject rights under the Privacy Shield Principles, the Privacy Shield
Principles shall govern. To learn more about the Privacy Shield program, and to
view our certification page, please visit https://www.privacyshield.gov/ .
With respect to personal data received or transferred pursuant to
the Privacy Shield Frameworks, PRICECLOSER is subject to the regulatory
enforcement powers of the U.S. Federal Trade Commission.
Pursuant to the Privacy Shield Frameworks, EU and Swiss
individuals have the right to obtain our confirmation of whether we maintain
personal information relating to you in the United States. Upon request, we
will provide you with access to the personal information that we hold about
you. You may also correct, amend, or delete the personal information we hold
about you. An individual who seeks access to, or who seeks to correct, amend,
or delete inaccurate data transferred to the United States under Privacy
Shield, should direct their query to sales@pricecloser.com.
If requested to remove data, we will respond within a reasonable timeframe.
We will also provide an
individual opt-out or opt-in choice before we share your data with third
parties other than our agents, or before we use it for a purpose other than for
which it was originally collected or subsequently authorized. To request to
limit the use and disclosure of your personal information, please submit a
written request to sales@pricecloser.com.
PRICECLOSER's accountability for personal data that it receives in
the United States under the Privacy Shield and subsequently transfers to a
third party is described in the Privacy Shield Principles. In particular, PRICECLOSER
remains responsible and liable under the Privacy Shield Principles if
third-party agents that it engages to process the personal data on its behalf
do so in a manner inconsistent with the Principles, unless PRICECLOSER proves
that it is not responsible for the event giving rise to the damage.
In compliance with the Privacy
Shield Principles, PRICECLOSER commits to resolve complaints about your privacy
and our collection or use of your personal information transferred to the
United States pursuant to Privacy Shield. European Union and Swiss individuals
with Privacy Shield inquiries or complaints should first contact PRICECLOSER
at:
Legal Department
PriceCloser.com
Phone: 917-267-0217
Web: www.pricecloser.com
Email: Compliance
PRICECLOSER has further
committed to refer unresolved privacy complaints under the Privacy Shield
Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY
SHIELD, operated by the Council of Better Business Bureaus. If you do not
receive timely acknowledgment of your complaint, or if your complaint is not
satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers for
more information and to file a complaint. This service is provided free of
charge to you.
If your Privacy Shield
complaint cannot be resolved through the above channels, under certain
conditions, you may invoke binding arbitration for some residual claims not
resolved by other redress mechanisms. See Privacy Shield Annex 1 at https://www.privacyshield.gov/article?id=ANNEX-I-introduction .
