International

Customs & Taxes

Duties, Taxes, Customs & Other Fees

International orders are generally subject to local import duties and taxes (VAT). PriceCloser offers the convenience of handling these fees on your behalf for specific countries and for many items. If your order qualifies for this option, we will present this to you after the checkout process. You will still need to check with that country as to their regulations regarding duties and taxes.

We will collect and pay any local import duties and taxes on your behalf. By choosing this service, you authorize PriceCloser to charge any additional import duties, VAT or taxes to the original payment method. You also authorize us to charge any subsequent delivery fee resulting from incorrectly identifying your delivery location as a business vs. residential address to the original payment method.

You can decline our pre-payment service after check out by contacting us prior to shipment by phone or fax at (800) 385-8441/ (917) 267-0217, chat or sales@technoformers.com. PriceCloser cannot be responsible for, nor can we offer, any specific advice regarding any customs-related fees that you may incur. For specific information, please consult with your local government import office.

We collect local sales tax on corresponding percentages in any state requiring sales tax collection on remote purchases. Sales taxes are not VATs and cannot be recovered by non-USA visitors upon returning home.

Where we Ship

We ship around the globe. So wherever you are, you can get the best advice on the greatest gear -- at the best prices! Please check below to acquaint yourself with any exceptions and conditions that may apply to your location.

We currently do not ship to Iran, Sudan, Cuba, Syria, North Korea and Uganda.

PriceCloser Ships most international packages with DHL Express. Shipping fees are calculated on a combined basis of weight, value (for insurance purposes), and destination. Some orders are shipped in multiple parcels. We do not add additional fees to your order if we ship in multiple parcels. DHL Mail is also available for many destinations. DHL Mail is a hybrid service from DHL that delivers to many international countries. The final delivery from this service is by the Post of that specific country.

Drop-Ship items will be shipped to us from our supplier before being shipped to you. Oversized items that don't fit Parcel Services standards will be shipped via an International freight forwarder via Door-to-Airport or Door-to-Door service, depending on your location. The carrier will call you to inform you of your delivery method.

Policies & Pricing

International Transactions

All non-US currency amounts displayed are estimates provided for general information purposes only. We do not guarantee the accuracy of any foreign currency information.

The final amount shown in your cart is in US dollars. The estimated product price does not include customs, duties and/or taxes. Your credit card company may charge you a conversion fee.

Any charges or refunds to your credit card will be issued in US dollars. Refund amounts may be more or less than the purchase price due to fluctuating exchange rates. PayPal Credit is not available for international purchases.

International orders are charged as soon as you click "Confirm Order".

For shipments to Russia, the maximum order value (including shipping charges) is 5000 Rubles per shipment.

Payment and Currency

All orders are charged when you click "Confirm Order". PayPal Credit are not available payment options. All transactions on our website are calculated in US dollars (USD) even when using our website's currency converter. Please review your financial institution's policies when making purchases in USD as there may be extra charges incurred from the transaction. In the unfortunate event that a credit will need to be issued it also will be calculated in USD. Return currency conversion will also be calculated at the current currency price and may cause a change from the original local currency paid.

Privacy

Your privacy is important to us, and we strive to exceed your expectations for secure data. Nevertheless, cross-border shipments are subject to inspection by customs authorities. We may also be called upon to provide certain order, shipment and product information to our international carriers. Carriers may communicate such information to customs authorities for the purpose of facilitating customs clearance and compliance with local laws.

Item Restrictions

Before completing any purchase, please check all product Specifications to make sure you're choosing compatible items that will work in your country. In addition, please confirm that your country's import rules and regulations will allow you to import the item you're purchasing.

Manufacturer or government restrictions occasionally oblige us to block certain products from shipping outside the USA. Manufacturer's rebates may not be valid for merchandise shipped outside the USA.

Rebates

Manufacturer's rebates may not be valid for merchandise shipped outside the USA. After purchase we will follow normal rebate procedure if is applicable.

Shipping & Returns

Shipping Cost

Original outbound shipping costs are nonrefundable. Your country's import duties, taxes and fees are never included in the item and shipping totals. For these fees, please refer to our Customs & Taxes section.

Returns and Replacements

If you return a product to us, you will become the exporter from the destination country. That title and risk of loss transfer to us only on our receipt of the merchandise at our facilities. Normal return policy can be found here. Shipping carriers will assist you in recovering your duties and taxes for a fee. Please contact shipping carriers directly to initiate this service.

Refused or Returned Deliveries

If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, PriceCloser reserves the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable packages or merchandise to us.

Signature and Time

All orders are shipped "signature required" upon receipt. To avoid higher than normal shipping and duties charges, orders containing multiple items will be consolidated in one location prior to shipping. Your order may be delayed by an extra business day. We will notify you via email, if your order will be delayed.

Drop Ship

Due to export regulations and the complexities of international shipments, all drop ship items will be shipped to our warehouse and then shipped to you. This enables PriceCloser to help with your shipment during transit.

Attested Documents

Certain countries require your order's documents to be attested by the chamber of commerce. In the event that you need attested documents there will be a $40 USD fee per document requiring a signature along with a shipping charge to send you the documents.

Multiple Items

To avoid higher than normal shipping and duty fees, orders containing multiple items stored in different warehouses will be consolidated at one location prior to shipping. Therefore, your order may be delayed due to the consolidation of the entire order. We will notify you via email if your order will be delayed.

Canada

PST (Provincial Sales Tax)

All orders are imported to Canada as casual goods and are subject to a Provincial Sales Tax (PST). If you are claiming reimbursement of PST from the CBSA (Canada Border Services Agency), you may need to submit a B3 customs form with your request. Please contact our Customer Service Department to obtain help procuring this documentation.

Canadian Shipping

We offer our customers the option of either DDP (Delivered Duties Paid) or DDU (Delivered Duties Unpaid).

With DDP – duties and taxes will be collected by PriceCloser and transmitted to the carrier with proper documentation to clear into Canada. We will collect an amount that's equivalent to the duties, taxes and other applicable cross-border fees along with your merchandise.

With DDU – the carrier will contact you to collect duties, taxes and other applicable cross-border fees directly. PriceCloser has negotiated with carriers for a minimal fee to cover clearance charges. We will provide carriers with all proper documentation before shipping.

With DDU only – you also have the option to clear your order with a different licensed brokerage house. Please inform the carrier as soon as they make contact; they will hand over the package to your appointed broker with all relevant documentation.

Please note that with your selection of DDP or DDU, the carrier may need to obtain your verbal consent and/or require a signature on a POA (Power of Attorney) or your BN (Canadian Business Number) to clear your order through the CBSA.

FedEx DDP Shipments Legal Notice

Please note that for DDP shipments of merchandise to Canada, the Canadian purchaser/recipient of the merchandise is the importer of record (the “Importer”) and is responsible for complying with all Canadian laws and regulations for importing such merchandise into Canada. When you place an order for shipment to Canada, you are authorizing a Canadian customs broker designated by us or our contractor to act as agent on the Importer’s behalf (whether the Importer is you or another person) with Canada Border Services Agency (“CBSA”), to clear, report, and account for the imported merchandise with CBSA and remit to CBSA all applicable duties, fees and taxes arising from such importation, on behalf of the Importer in accordance with all applicable Canadian legal requirements.

Multiple Items

To avoid higher than normal shipping and duty fees, orders containing multiple items stored in different warehouses will be consolidated at one location prior to shipping. Therefore, your order may be delayed due to the consolidation of the entire order. We will notify you via email if your order will be delayed.

Refused or Returned Deliveries

If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, PriceCloser reserves the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable packages or merchandise to us.

Returns and Replacements

If you return a product to us, you will become the exporter from the destination country. That title and risk of loss transfer to us only on our receipt of the merchandise at our facilities. Normal return policy can be found here. Shipping carriers will assist you in recovering your duties and taxes for a fee. Please contact shipping carriers directly to initiate this service.

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